Event management
Live-event systems, staffing models, check-in operations, runbooks, and the decision structure needed when people are moving in real time.
// DIRECTOR-LEVEL PROJECT LEADERSHIP
Program and Operations Leader | Systems Builder | Event and Community Leadership
I lead the programs behind complex operations at scale.
Program and operations leader — live events, community systems, and technical programs where people, process, and tools have to move together.
- 7 roles across 10+ years at Ubisoft, ending as Senior Program Manager
- Community and operations leadership across large-scale coordination work
- 15+ years of military service in high-pressure operational environments
EXECUTIVE SNAPSHOT // SELECTED PROOF
VerifiedBacked by shipped work.
The pattern across my career is consistent: diagnose quickly, align the work, build the system, and leave the organization with more leverage than it had before.
30%+ Ticket reduction
Reduced Ubisoft e-commerce customer support tickets by building and delivering an automated refund flow.
7 Roles Ubisoft progressionGrew from frontline support into Senior Program Manager over a 10+ year run inside a global game publisher.
40K Community scaleLed governance, permissions, and automation strategy for a partnered Discord community operating at large scale.
15+ Years Operational disciplineMilitary service and air traffic control work shaped a leadership style built for ambiguity, precision, and pressure.
// WHAT I SOLVE
Where I Create Leverage
I am most useful when an organization needs one operator who can clarify the problem, align the work, and build systems that keep holding after launch.
Focus 1
Technical program leadership
For organizations with too many dependencies, unclear ownership, or complex initiatives that need one operator who can align product, technical, and operational execution.
Focus 2
Operational systems design
For teams relying on tribal knowledge, reactive coordination, or brittle processes that need to become repeatable systems other people can actually run.
Focus 3
Technical enablement and automation
For high-friction workflows where the right tooling, automation, or integration can create leverage without losing the human judgment the work still requires.
// HOW I LEAD PROGRAMS
The Operating Model, In Brief
This is the short version of how I approach director-level program work before you dive into the full methodology page.
01
Lead with outcomes before moving resources, process, or tooling.
02
Build operating systems other people can run, not hero-dependent one-off fixes.
03
Create clarity, ownership, and momentum across teams, stakeholders, and communities.
// CAPABILITIES
How I Add Value
Event operations, program management, community systems, and the tools that enable execution.
Program Leadership
I connect strategy, planning, owners, risks, and delivery so complex work can move with executive-level clarity.
Event Management
I design and lead live-event operations with clear roles, staffing models, runbooks, and real-time decision paths.
Operating Systems
I turn scattered work into durable processes with visibility, cadence, accountability, and room to scale.
Technical Enablement
I use automation, content tooling, and workflow design to remove friction without making the tools the point.
// PROJECT SCOPE
The work clusters around four lanes
The projects on this site are broad, but they share a practical center: leading complex work, building operational systems, and helping groups execute under real constraints.
Leadership
Director-level ownership across teams, communities, vendors, volunteers, and stakeholders with clear accountability for outcomes.
Program management
Roadmaps, risk management, launch readiness, platform support, production pipelines, and cross-functional delivery across overlapping workstreams.
Community
Community operations, organization leadership, large-scale coordination, and event production built around clear governance and repeatable systems.
// CAREER ARC
See the progression behind the outcomes
Browse the full arc — from military roots to senior program leadership.
// BACKGROUND
Why this perspective holds up in real environments
That mix is why I tend to operate well above a narrow title line. I am comfortable in the strategy layer, the execution layer, and the system-design layer at the same time, especially when multiple projects are moving at once.
Read the background 15+ Years military experience
10+ Years in gaming industry
40+ Operations planned and executed
12+ Large-scale events led
// WORK TOGETHER
Let's build something together.
If you need someone who can own scope, align teams, and turn complex work into execution, reach out.